T1 Unlimited

Majicjack is the new VOIP service that is available just about everywhere such as as Wal-Mart, Walgreens, RadioShack and Best Buy to name a few. I’m sure you have seen the many commercials and it looks just so magical. The inventor is Daniel Borislow founder of YMAX Communication Corporation. It costs $39.95 for a USB dongle and one year of service. The service is $19.95 per year. It works with the following operating systems Windows XP, Vista and Intel Macs.

How to install it: You just plug the Majicjack dongle into a standard analog telephone. Then plug the dongle into a USB port on your computer. The Embedded software automatically installs. After you sign up and receive a phone number you can start making and receiving calls. You can even select an area code of your choosing from a list. This is great when you want to give the impression that your telephone number is local; but not all area codes are available. It’s reported that in the future, users will be able to Port a number. I’m not too sure how this will work (maybe some more of that Majic).

Now that the installation is out of the way did MajicJack work the way that the TV commercials claimed it would? My experience in the last 6 months that I have tried to use it, no it did not. Put it simply, I have hung up the phone on MajicJack. Here are some the reasons:

1. False rings


2. Dropped calls


3. Noise on the line when you are making and or receiving calls.

The big problem I had with Majicjack. it only rang 2 to 2.5 rings before my calls would go to voice mail; really that isn’t enough time to answer a call unless you always next to the phone. My wife was constantly after me about not being able to answer the phone ( I am a telephone man so of course we only have one phone jack) so I finally called Customer Service which you know is totally time consuming and really worse than placing bamboo up your fingernails but I did it. To explain just how painful it was I am going to give you the call.

The unedited transcript of a conversation with Majicjack’s Customer Services/ live Chat Agents (which by the way I find strange you can’t telephone an organization that sells telephone services via telephone).

Jones: Hello, how may I help you?
Mike: I need to know how many rings before a call goes to voicemail?
Jones: Hello, Mike! How are you?
Mike: fine
Jones: When the call will goes to voicemail it will have 4 rings.
Mike: I’m ONLY GETTING ABOUT 2 RINGS IS THERE SOMETHING I NEED TO CHANGE?
Jones: Did you already try to use another phone with your magicjack?
Mike: Yes
Jones: Still the same result?
mike: yes
Jones: One moment please…
Jones: Please wait while I check that for you
Jones: Thank you for waiting…
Jones: May I have your magicjack phone number, please? mike: 314 881 6131 Jones: Thank you. Jones: Is your magicjack plugged in right now?
mike: Yes
Jones: Is the magicJack softphone(dial pad) visible on your computer screen?
mike: Yes, do you remember what I said my problem is?
Jones: Yes, I am. Jones: Please restart your magicJack by clicking on the “Menu” then “Advance Users” then “Restart”. mike: OK mike: I have done the restart what is next?
Jones: Please try to check your voicemail now.
Jones: Please let me know the result. mike: I’m still only getting about 2 rings which is not enough time to get to the phone before the call goes to voicemail.
Jones: Okay.
Jones: One moment please…
Jones: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with ‘Andy’ Andy: Hi there this is Andy.
mike: Hi Andy can you read the chat and help me with my problem
Andy: Please wait while I’ll check your previous chats.
Andy: One moment please…
Andy: Thank you forw aiting
Andy: *For waiting
Andy: may i know when this issue did started? mike: I purchased magicjack about 2 months ago and has always had this problem.
Andy: may i have your magicjack phone number? mike: It’s in the post but here it is again 314 881 6131.
Andy: Thank you, does someone refreshed your voicemail already here in our end?
mike: That I don’t know Andy.
Andy: let me check. Andy: and i just want to inform you that your magicjack phone number is not yet listed here in our end.
Andy: may i know if this is your magicjack phone number?
mike: Sorry about that The number is 314 881 9413.
Andy: Thank you let me check.
Andy: One moment please…
Andy: Thank you for waiting.
Andy: I have refreshed your voicemail here in our end already and your magicjack should be ok now, what you need to do is wait for 2 to hours and set up your voicemail again for you to activate your voicemail feature again. Andy: Is there anything else I may help you with today?
mike: Thanks for your efforts, one more thing can I post our chat on my blog I would like my readers to know about the pros & cons of the majic jack and how the service is after the sale?
Andy: yes sure, no problem with that
Andy: Is there anything else I may help you with today?
mike: No thanks for your help and have a nice day. Andy: Your most welcome, and Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “CLOSE” button on the top right of this screen and the survey will appear. Thanks again!
Andy: Have a great day too.

*****May I add that Andy was second level support- Jones the first level didn’t have a clue.